How do I pay for a Koolxpress purchase?

Koolxpress offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Koolxpress’ trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use debit card (Visa, MasterCard, and Verve), Cash on Delivery (conditional), Gift Card and Wallet to make your purchase.

Are there any hidden charges when I make a purchase on KoolXpress?

There are NO hidden charges when you make purchases on KoolXpress. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

Delivery charges may be extra depending on the vendor policy. Please check individual vendor’s shipping policy for the same.

What is Cash on Delivery?

If you are not comfortable making an online payment on KoolXpress.com, you can opt for the conditional Cash on Delivery (C-o-D) payment method depending on the vendor’s acceptance. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (C-o-D) payment is N100,000. The cash payment must be through POS machine or any other payment method provided by the  courier delivery agent.  Foreign currency cannot be used to make a C-o-D payment. Only Nigerian Naira is accepted.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in Nigeria. 

Debit cards

We accept payments made using Visa, MasterCard and Verve debit cards.

To pay using your debit card at checkout, you will need your card number and expiry date, three-digit CVV number. You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

 

Is it safe to use my credit/debit card on KoolXpress?

Your online transaction on KoolXpress is secure with the highest levels of transaction security currently available on the Internet. KoolXpress uses high level encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All debit card payments on KoolXpress are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

What steps do KoolXpress take to prevent card fraud?

KoolXpress realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “Mastercard SecureCode” services, respectively.

The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

Can I use my bank’s Internet Banking feature to make a payment?

Yes. KoolXpress offers you the convenience of using your bank’s Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.

 

How do I place a Cash on Delivery (C-o-D) order?

All items that have the “Cash on Delivery Available” icon are valid for order by Cash on Delivery.

Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select “Cash on Delivery”. Enter the reCAPTCHA  that may appear for validation.

Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

Terms & Conditions:

  • The maximum order value for C-o-D is N100,000