[vc_row][vc_column][vc_single_image image=”7039″ img_size=”full”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]What’s the guarantee that my transaction is protected?

Everyone who shops on Koolxpress receives the following guarantees:


Full Refund If you don’t receive your order

You will get a full refund if your order does not arrive within the delivery time promised by the seller.


Full or Partial Refund If the item is not as described

If your item is significantly different from the seller’s product description, you can:

  1. Return it and get a full refund, or
  2. Get a partial refund and keep the item.

Sellers can also offer additional guarantees for their products:


Easy Returns

All Items that are eligible for Returns can be returned, as long as they are unused and in perfect condition. No questions asked!


How does Buyer Refund guaranteed?

Buyer refund is highly guaranteed. Once your return item has been received by the seller, we will ensure you get a refund. That’s because payments made on Koolxpress are held in escrow until the transaction is satisfactorily completed.


Refunds are easy, simply follow these steps

  1. Provide us with Order ID details and e-mail: hello@koolxpress.com
  2. We will confirm the Refund request and will inform you about the process.


Most refunds are fully refunded in 7 days after we receive and process your return.

If you pay us by using card then we will make a refund to your bank.